Refund Policy

At Nourishing Wellness, we stand behind the quality of our products and want you to be completely satisfied with your purchase. This Refund Policy outlines our commitment to customer satisfaction and the terms and conditions for returns and refunds.

1. 60-Day Money-Back Guarantee

We believe in the quality and effectiveness of our products. If you are not satisfied with your purchase for any reason, you may return the product within 60 days of delivery for a full refund of the purchase price (excluding shipping and handling fees).

What's Covered

• Full refund of product purchase price
• Applies to both opened and unopened products
• No questions asked (though we appreciate feedback)
• Valid for first-time customers and repeat customers

What's Not Covered

• Original shipping and handling charges
• Return shipping costs (customer's responsibility)
• Products purchased from unauthorized retailers or third parties
• Products that have been damaged due to misuse or improper storage

2. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Customer Support: Email us at [email protected] with your order number, the reason for your return (optional but appreciated), and your preferred refund method.
2. Receive Return Authorization: We will respond within 1-2 business days with a Return Authorization (RA) number and return instructions. Please do not return products without an RA number, as this may delay your refund.
3. Return the Product: Package the product securely and ship it to the address provided in your return authorization. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.
4. Refund Processing: Once we receive and inspect your return, we will process your refund within 5-7 business days. You will receive an email confirmation when your refund has been issued.

3. Refund Processing Time

After We Receive Your Return

• Inspection: 1-2 business days to inspect the returned product
• Approval: Immediate approval for eligible returns
• Refund Issuance: 5-7 business days to process the refund
• Credit Card Processing: Additional 3-10 business days for refund to appear on your statement (varies by bank)

Total Timeline

The entire refund process typically takes 10-20 business days from the time you ship your return to when the refund appears on your account, depending on your financial institution's processing time.

4. Refund Methods

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: Refunded to the original card used for purchase
• PayPal: Refunded to your PayPal account
• Other Payment Methods: Refunded according to the payment processor's policies

If the original payment method is no longer available, please contact us to arrange an alternative refund method.

5. Return Shipping

Customer Responsibility

Customers are responsible for return shipping costs unless:

• The product was damaged during shipping
• We shipped the wrong product
• The product was defective upon arrival

Shipping Recommendations

• Use a trackable shipping method
• Purchase shipping insurance for valuable items
• Keep your tracking number and shipping receipt
• Package items securely to prevent damage during transit

Lost or Damaged Returns

We are not responsible for returns that are lost or damaged in transit. We strongly recommend using a trackable shipping method with insurance.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected] with:

• Your order number
• Photos of the damaged or defective product
• Photos of the packaging (if applicable)
• A description of the issue

We will provide a prepaid return shipping label and offer either a full refund or a replacement product at no additional cost to you.

7. Wrong Product Shipped

If we shipped the wrong product to you, we sincerely apologize. Please contact us immediately, and we will:

• Provide a prepaid return shipping label
• Ship the correct product to you at no additional charge
• Offer a refund if you prefer not to receive a replacement

8. Exchanges

We do not currently offer direct exchanges. If you would like a different product:

1. Request a refund for your original purchase following the standard refund process
2. Place a new order for the desired product

This process ensures you receive your new product as quickly as possible while your refund is being processed.

9. Order Cancellations

Before Shipment

If you wish to cancel your order before it has been shipped, please contact us as soon as possible at [email protected]. We process orders quickly, so timing is important.

• If we can cancel before shipment, we will issue a full refund including shipping charges
• If the order has already been shipped, you will need to follow our standard return process

After Shipment

Once an order has been shipped, it cannot be cancelled. You may refuse delivery and contact us for a refund, or you may receive the package and initiate a return following our standard return process.

10. Subscription Orders

If you have a subscription or auto-ship order:

• You may cancel at any time before your next scheduled shipment
• Contact us at least 3 business days before your next billing date to cancel
• Subscription products are eligible for refunds under the same 60-day guarantee
• Refunds for subscription orders apply to each individual shipment

11. Partial Refunds

In some cases, partial refunds may be granted:

• Products returned more than 60 days after delivery (at our discretion)
• Products that show obvious signs of significant use beyond reasonable trial
• Products returned without original packaging (if applicable)

We will notify you via email if a partial refund applies and provide an explanation.

12. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards or store credit
• Downloadable digital products (if applicable)
• Products purchased from unauthorized third-party sellers
• Special order or customized products (if explicitly stated at time of purchase)

13. Multiple or Fraudulent Returns

We reserve the right to refuse returns or issue refunds in cases of suspected fraud or abuse, including:

• Excessive return frequency from the same customer
• Returns of products that have been used beyond reasonable trial
• Returns that contain different products than those originally shipped
• Suspected fraudulent or abusive behavior

We maintain the right to ban customers who demonstrate patterns of return abuse.

14. International Orders

Return Shipping

International customers are responsible for all return shipping costs, customs fees, duties, and taxes associated with returns. These fees are non-refundable.

Refund Processing

International refunds follow the same process as domestic refunds but may take longer to process depending on your country's banking system and currency conversion times.

15. Contact Information for Returns

For any questions about returns or refunds, or to initiate a return, please contact our customer support team:

Nourishing Wellness Customer Support
Email: [email protected]
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Average Response Time: 1-2 business days

16. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will update the "Last Updated" date at the top of this page. Your continued use of our website and services after any changes constitutes acceptance of the revised policy.

For purchases made before a policy change, the policy in effect at the time of purchase will apply.

17. Additional Terms

Refund Limitations

Our refund guarantee is limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages related to the use or inability to use our products.

Disputes

If you have any concerns or disputes regarding a refund, please contact our customer support team first. We are committed to resolving all issues fairly and promptly. If an issue cannot be resolved through customer support, the dispute resolution process outlined in our Terms of Service will apply.